Terms of Use

What Unstuck Help is

Unstuck Help is a free, nonpartisan service that helps North Carolina residents with problems involving state government. It suggests next steps and sends requests to the residents' state legislators.

Unstuck Help is not a government website. It is not affiliated with the North Carolina General Assembly, any state agency, or any political party. Legislators' offices decide for themselves whether and how to respond. We can't promise any outcome.

Suggestions on this site are general information, not legal, medical, or financial advice. For emergencies, call 911. For food, housing, and other local help, call 211.

Using the service

• Give accurate information, including your real home address. The office relies on it.
• Submit requests only for yourself, or for someone who has asked you to help them.
• Don't use the service to harass anyone, send spam, or send anything unlawful.

We may refuse or remove requests that break these rules.

Text message terms

• Program: Unstuck Help request updates, operated by UARExperiences Inc. d/b/a Unstuck Help.
• What you'll get: a one-time verification code when you enter a mobile number, and messages about your request (confirmation, status updates, meeting details, and a check-in). We never send marketing texts.
• How you agree: by entering your mobile number on a request form and confirming it with the code we send.
• How often: message frequency varies with your request, usually a few messages.
• Cost: message and data rates may apply.
• Stopping: reply STOP at any time. We'll confirm, and you won't get more texts unless you sign up again.
• Help: reply HELP, or email info@uarexperiences.com.
• Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your information.

No warranty

The service is provided as is. To the extent the law allows, UARExperiences Inc. is not liable for indirect or consequential damages from using it, or for what legislators' offices or agencies do or don't do.

Governing law

These terms are governed by the laws of North Carolina.

Changes

If we change these terms, we'll update the date at the top of this page.